FAQ/Help

How can I contact you? The best way to contact us is through email at sales@inspectionstamps.com. We will get back to you as soon as possible. You can also call us at 844-715-7722. Click on the Contact Us button in the main menu for additional contact options.

What are your business hours? We are available Monday through Friday from 8:00am to 5:00pm Central Standard Time.

Where are you located? We are located in Nebraska which is centrally located in the United States. This allows us to ship quicker to the majority of the country.

What is the typical turnaround time for a stamp? We manufacture the majority of our stamps in house and production is generally around 2 days production plus shipping. Most of our products are shipped within 2-3 business days after the order is placed.

When should I expect to receive my order? Generally, orders are entered into the system within minutes after they are received. Most of our products are shipped out within 2-3 business days after receipt. We are centrally located which gives us an advantage of getting your product out to you faster.

How will I know you received my order? Once you submit an order you will receive an email confirmation with an order number. Please keep this order number handy when referencing questions about your order.

Will I receive tracking information once my order ships? Yes, we will send you an order shipment confirmation via email once your order ships.

How can I check my order status? Log into your account and click your account link at the top right of the page. You can view your order history and click on a specific order to view details.

Can I make changes or cancel my order after it is placed? Once an order is placed it is quickly entered into our system and sent to the factory. We can generally make changes if you get in touch with us within an hour after the order is placed. Generally, orders are entered into the system within minutes after they are received. To correct any errors we will need to be notified before the order has went into production. Once the order is in production there is no way of correcting any mistakes or misspellings.

You can contact us at sales@inspectionstamps.com or call us at 844-715-7722.

Woops, I see I made an error on my order, what do I do? We work around an extremely fast turn-around time. If you see you made an error on your order get in contact ASAP at sales@inspectionstamps.com or 844-715-7722. To correct any errors we will need to be notified before the order has went into production.

Can I re-order a product I have already received? Yes, please login to your account then click on your account link at the top right of the page. Under Your Account click the reorder link.

Do I get a proof with my order? We only provide proofs by request. You may request a proof in the Notes/Special Instructions box and we will send a PDF copy after we receive the order, and it can be printed at actual size. You may request changes to the proof before approval. Production begins once the proof has been approved. We do not supply proofs unless one has been requested on the order. We do not supply proofs prior to payment. If we are not able to make changes to the proof to your satisfaction we will refund the order prior to production.

What is your return policy? At InspectionStamps.com we stand behind the quality and workmanship of our products. If for any reason we make an error on a product or if the product does not function accordingly, we will be happy to replace the product free of charge.

We cannot accept returns for misspelling or typos by customer error. For stock items and special ordered items, a re-stocking fee may apply.

What do you consider acceptable artwork? Acceptable artwork needs to be at least 300 dpi and in black and white format. Color artwork does not show up well on our products.

Why won't your website show my artwork I uploaded? To view artwork in the preview function on the website the artwork needs to be in any of the following format: jpeg, jpg, gif or png. Word documents, Adobe Illustrator, PDF, EPS or PSD files will not show on the website. If your artwork is in any of the formats that does not work, you can always send us your artwork after you submit your order.

How can I send you my artwork or upload graphics? If your product contains special artwork you can always send us your artwork through email. Once you place your order there will be a link on the confirmation email to send us your artwork. You can also visit https://www.inspectionstamps.com/sendfile.aspx

I forgot my login name and password. Click the Sign in Link at the top right of the page. Under Current users click the Forgot Your Password link. Enter your email address and we will send you a special link to reset your password. Be sure to check your spam folder for this email if you do not receive it after a few minutes.